Accredited National Vocational Training - Customer Service

Inspired Training is accredited by the major UK lead bodies in Vocational Training to provide employers and individuals standardised, high-quality learning and support for achievement of the National Vocational Training programme. Designed to support a range of delivery models, including face-to-face, distance or blended learning the courses involve both employer and candidate throughout the process and are structured to provide real results in the work place by focusing on the needs of the host company and their clients.

NVQ Level 3
Customer Service

Course Outline
This qualification is designed for those who want to offer improved levels of service to their customers. The programme specifically looks at developing positive working relationships with customers.

Course Content
The course contains five units, four mandatory and one optional:

Mandatory

  • Give customers a positive impression of yourself and your organisation
  • Deliver reliable customer service
  • Develop customer relationships
  • Resolve customer service problems

Optional
Select one:

  • Support customer service improvements
  • Develop personal performance through delivering customer service
  • Promote additional products or services to customers
  • Process customer service information

Progression Opportunities
On completion of this programme learners can progress on to further education including degree level.

Duration
 The course is structured over  15 week programme that is delivered by a qualified facilitator in the workplace. Where appropriate it can be completed in a much shorter period.

Dates & Venues
You can join a scheduled course with the Inspired Training Company at a location and time that best suits your needs. Larger groups or companies may wish to host their own course at their premises or another venue at time and location more suitable to their particular needs. Click the picture below to view the calendar.

         Training Dates

Costs & Payment 
As an approved training provider we are able to offer many clients access to national fundiing streams to assist with or even fully meet any fees due. Funding streams are normally time limited and can be dependent on location. 

To find out more click here and get a no obligation personal quote: 

Inspired Training - 0845 621 00 40

Give us a call we’re here to help! contact uscontact The Inspired Training Company

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