Accredited National Vocational Training - NVQ's

Inspired Training is accredited by the major UK lead bodies in Vocational Training to provide employers and individuals standardised, high-quality learning and support for achievement of the National Vocational Training programme. Designed to support a range of delivery models, including face-to-face, distance or blended learning the courses involve both employer and candidate throughout the process and are structured to provide real results in the work place by focussing on the needs of the host company and their clients.




NVQ Level 2
Customer Service

This qualification is designed for those who want to offer improved levels of service to their customers. The programme specifically looks at developing positive working relationships with customers.

Course Content
The course contains five units, four mandatory and one optional:

Mandatory

  • Give customers a positive impression of yourself and your organisation
  • Deliver reliable customer service
  • Develop customer relationships
  • Resolve customer service problems

Optional

  • Support customer service improvements
  • Develop personal performance through delivering customer service
  • Promote additional products or services to customers
  • Process customer service information

Progression Opportunities
On completion of this programme learners can progress on to NVQ in Customer Service Level 3

Duration
 The course normally lasts around 16 weeks but can be completed at the candidates own pace.

Dates & Venues
 Vocational assessment is carried out in the workplace through observation. Where additional underpinning knowledge is required to complete the programme candidates normally carry out additional tasks in the workplace but can join a scheduled course with Inspired Training at a location and time that best suits their needs if felt appropriate. 

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         Training Dates

Costs & Payment 
 As an approved training provider we are able to offer many clients access to national fundiing streams to assist with or even fully meet any fees due. Funding streams are normally time limited and can be dependent on location. 

To find out more click here and get a no obligation personal quote: 

Inspired Training - 0845 621 00 40

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