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NEW COURSE!
NCFE
Certificate Conflict Management
Course
description
This
programme aims to help learners to protect themselves and work
colleagues by examining violence in the workplace and how to take
practical steps to prevent or minimise its incidence and impact.
It adopts a preventative approach to violence utilising awareness
and calming techniques without resort to self-defence or personal
contact.
This
level 2 course explains the circumstances in which aggression and
violence can occur and emphasises the importance of communication
in the preventative approach to conflict management. It goes on to
highlight the law in terms of the individual and the organisation
and is therefore suitable for anyone, whether it be a learner in a
workplace or at home.
Course
content
The
programme has two units, both of which must be completed
successfully to achieve the qualification.
- Unit
1: Conflict management in context
- Unit
2: Conflict management and the law
Course
assessment
Candidates
will be provided with course materials for the programme. The
learning materials contain the knowledge needed to meet the
assessment requirements of the course and activities to allow
candidates to practise their skills and test their learning.
Candidates
work through the learning materials and complete assessments for
each unit. Learning activities and assessments are based on a
combination of knowledge and skills learned on the programme and
work-based activities and experience.
Progression
opportunities
Options
include Level 2 Certificate in Equality and Diversity
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