Developing skills for the workplace

Inspired Training has designed the Developing Skills series to meet the needs of employers and individuals for short, effective and value added training that meets and exceeds both their customers and their own needs for improved service levels and expertise. Providing standardised, high-quality learning and support the courses are comprehensive, yet concise, and focus on key issues for employers. They are designed to support a range of delivery models, including face-to-face, distance or blended learning.



NEW COURSE!

NCFE Certificate in
Customer Relations
Level 2

Course Outline
This qualification is designed for those who want to offer improved levels of service to their customers. The programme specifically looks at developing positive working relationships with customers.

Course Content
There are four units of 30 guided learning hours. The units are as follows:

Mandatory

  • Delivering excellent customer service skills
  • Meeting the needs of the organisation
  • Improving organisational performance
  • Developing customer service skills

Progression Opportunities
The Certificate in Customer Relations covers the underpinning knowledge required for the mandatory units and some optional units for the NVQ in Customer Service Level 2. It provides a useful stepping stone for those wishing to progress to the NVQ.

Duration
 The course is structured over  15 week programme that is delivered by a qualified facilitator in the workplace. Where appropriate it can be completed in a much shorter period.

Dates & Venues
 You can join a scheduled course with Inspired Training at a location and time that best suits your needs. Larger groups or companies may wish to host their own course at their premises or another venue at time and location more suitable to their particular needs. Click the picture below to view the calendar.

         Training Dates

Costs & Payment 
 Foundation Courses with Inspired Training start from £30.00. As an approved training provider we are able to offer many clients access to national fundiing streams to assist with or even fully meet any fees due.

To find out more click here and get a no obligation personal quote: 

Inspired Training - 0845 621 00 40

Give us a call we’re here to help! contact uscontact The Inspired Training Company

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