Conflict
Management in Social care
Everyone
working in a health or care environment needs to be aware of how
to achieve the skills for recognising and coping with violence and
aggression in the workplace. The risks are reduced through
Training and following good practice
guidelines. This course is designed to provide guidance on how to
prevent, identify and deal with potential violent or aggressive
individuals or situations
Outcomes
At the end of the course, learners will be able to:
.
Identify characteristics associated with aggressive/violent
behaviour.
Give examples of
potential triggers to aggressive/violent behaviour.
Identify what
actions can be taken when faced with an
episode of violent behaviour.
Describe
these actions in terms of a conflict resolution model.
Explain how to use such models in the workplace
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